(d/b/a Appletree Vitamins)
(Last updated 8/29/2016)
We disclose our information practices below and we agree to notify you of:
- What personally identifiable information of yours or third party personal identification is collected from you through www.AppletreeVitamins.com.
- The organization collecting the information.
- How the information is used.
- With whom the information may be shared.
- What choices are available to you regarding collection, use and distribution of the information,
- The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Appletree Vitamins control, and
- How you can correct any inaccuracies in the information.
If you have questions or concerns regarding these statements, you should contact Customer Support by email: [email protected]
At Appletree Vitamins we protect your privacy as if it were our own. We use the information you provide to us for five (5) purposes only: (1) to process your order(s), (2) to reply to your questions, (3) to provide our newsletter and any special offers or advertisements to you via email, (4) to facilitate a transaction you chose to enter into with us or our third party partner(s) and (5) to incorporate your feedback into improvements to our Site.
We will not give, sell, or rent your personal information, including email address, or specific account activity to anyone for any reason without your prior consent except as otherwise required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Site.
Our Secure Ordering
Appletree Vitamins uses Secured Sockets Layer (SSL) technology to ensure the privacy of your personal information. When you make an online purchase, our advanced security technology encrypts and scrambles your personal data (including your name, delivery and e-mail addresses and credit card number) before it is sent to us, making it virtually impossible for anyone other than Appletree Vitamins to read it. To further protect your information, we utilize state of the art back-end systems and restrict employee access to your information. Unless specifically authorized by you, no outside party is able to access or receive any of your personal customer information.
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left or right corner of your browser, or to the right of the location bar in newer browsers. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active. To double-check for security, look at the location line or your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Some browser versions and some firewalls do not permit communication through a secure server like the ones we use at Appletree Vitamins. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-877-384-8669. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.
Ultimately, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect personal information about you and your privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of personal information about you.
If you prefer not to transmit your credit card number over the internet, you can contact us by using our toll free number and Customer Service Call Center. Appletree Vitamins wants you to feel completely comfortable with every transaction. If you have more questions about our security systems, or feel more comfortable ordering by phone, please call 1-877-384-8669 and we will be happy to help you.
Credit Card Fraud Protection
All of the major credit card companies protect cardholders against fraud, with some imposing a $50 deductible to each occurrence. Contact your Credit Card provider for details of their specific Credit Card Fraud Protection Policy.
Customer Call Service Center: Optional Phone Ordering: 1-877-384-8669
If you are still skeptical about placing your order online, you may place your order over the phone during Customer Call Center service hours: Seven (7) days per week, 24 hours per day. (Closed on Major Holidays).
Information We Collect
In designing our Site, we started with the simple belief that customer service is our number one priority. Therefore the customer information we collect is used to enhance our services to you, our customer.
When you visit our Site, we collect non-personal information about your visit. We collect your IP address, browser type, domain name, and we log the length of time of your visit and the number of times you visit and purchase from us. We assign you a unique internal identifier to help keep track of your future visits. We use this information to gather aggregate demographic information about our visitors, and we use it to personalize the information you see on our Site, along with the emails and special offers you receive from us (should you grant us permission to send these to you). We keep this information for our internal use, and we do not share it with others. This information is in no way tied to your personal information, including your email address.
When you subscribe to our newsletters Appletree Vitamins asks you for contact information (your name and email address). When you sign up for our newsletters we use your name and email address to send you our health newsletters and to inform you of sales and special offers. When you submit a product review on our Site, you are required to log into your customer account. Your comments, and only your first name, city, and state will be displayed. No information that would allow others to contact you will be disclosed by Appletree Vitamins. Your information will be used for no other purpose than to allow you to submit product reviews.
Recommend product to a friend.
The information collected from you (i.e., a friend's name and email address) is only used to send a one-time email to the friend letting them know about the product that the user recommends.
If you place an online order, our secure order form requests contact, billing, and financial information (such as your credit card numbers for purchases). Contact information from the order form (email address, name, billing and shipping address, and phone number) is used to send orders and information about our company to you. Your contact information, including email address, is also used to get in touch with you should we have questions regarding your order or should we need to notify you of the status of your order. And yes, you can opt not to get email from us, as described in the opt-out section below. The credit card information we collect is used to bill you for products you purchase, and if you provide prior consent, this information may also be shared with a third party partner.
For your convenience, your information including credit card and order history is stored on a secure server that allows you to reorder by entering your email address and password. You will automatically be registered to receive our newsletter unless you opt-out at the time of purchase. You may opt-out at any later time by following the unsubscribe instructions in the newsletter.
We have several types of third-party relationships.
In an attempt to provide you with increased value, we may include third party links on our Site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
- We use third-party intermediaries. When you purchase from us, we send your credit card information, name, and billing address to credit card companies for verification and to authorize your purchase.
- We use some outside shipping companies to fulfill orders. These companies do not retain, share, store or use personally identifiable information, including email address, for any other purposes.
- We provide certain third party offers for your consideration. Should you choose to place an order with one of these partners; in some cases we will share certain information, including email address, necessary to facilitate your transaction with them. We will always ask for your consent prior to sharing your information with anyone.
- Appletree Vitamins handles the sending of order related and customer service related messages internally, as well as advertising related emails. Appletree Vitamins service providers do not retain nor use your personal information, including your email address, for any other purpose except to provide the service on our behalf.
We occasionally run our own online surveys and we ask visitors for contact information (such as email address) and demographic information (such as zip code, age range, or income level). We use contact data from our surveys to send users information about our company. You may opt-out of the survey and also opt-out of any future mailings at the time of the survey. The demographic information is used to learn more about the types of people who visit our Site and to better serve our customer base. This information is not shared with any other parties currently. We reserve the right to share this information with other parties in the future in an aggregated format that would not disclose any personally identifiable information.
If you decide that you would like to opt-out from receiving newsletters from us, our emails provide you with the opportunity to stop receiving these communications. Simply click on the unsubscribe link at the bottom of each email. You may also opt-out by sending an email to Customer Support. Simply type in the word "unsubscribe" followed by your email address in the subject line of the email (example: UNSUBSCRIBE [email protected]). Please note: You will continue to receive transactional-related emails (such as order confirmations) whenever you place an order.
Our Site contains links to other sites. Appletree Vitamins is not responsible for the privacy practices or the content of such other third party Websites.
Our Site gives you the following options for removing your information, including email address, from our database, to not receive future communications, or to no longer receive our service.
You can send email to Customer Support: [email protected]
You can send mail to the following postal address:
d/b/a Appletree Vitamins
274 E Eau Gallie Blvd., Ste 353
Indian Harbour Beach, FL 32937
Or you can call: 1-877-384-8669
Our Site provides you the opportunity to correct or update your account information, including email address. You can do this by:
- Accessing the "My Account" page and clicking on the "Billing, Payment and Password Settings" link.
- Send mail to the following postal address:
d/b/a Appletree Vitamins
274 E Eau Gallie Blvd., Ste 353
Indian Harbour Beach, FL 32937
3. You can call the following telephone number: 1-877-384-8669
When You Send Email to our Customer Service Department
We provide email links on our "Customer Service" page that allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to reply promptly to each of them. The information you send us is used to respond directly to your questions and comments. We also keep your email correspondence on file so that we may better serve you should you have additional questions in the future. Your personal information is shared with third parties (such as manufacturers) only with your explicit permission.
We Care About the Safety of Children
Appletree Vitamins cares about the safety of children and the privacy of their personal information. Our Site is intended for a general audience and is not designed for anyone under 18 years of age. Accordingly, we will not knowingly collect personal information from anyone under the age of 18. If we learn we have collected personal information from anyone less than 18 years of age, we will delete that information from our database.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of our Site, or your dealings with our Site, you can contact:
Customer Service: [email protected]
Attn: Appletree Vitamins Legal Department
274 E. Eau Gallie Blvd., Ste. 353
Indian Harbour Beach, FL 32937